Right of Withdrawal
Effective 2026-06-17
Brightroom is an online service that delivers digital content and a digital service on one-time, fixed-term plans (exam simulations, the adaptive engine, the score predictor, Library lessons, the Roadmap and analytics). This page explains the statutory right of withdrawal that applies to such a service, who has it, when it is lost, and how to exercise it. It applies alongside our Refunds & Cancellation Policy and our Terms of Service; where this page and the Terms differ on withdrawal, this page governs.
1. Who has a right of withdrawal
A statutory right of withdrawal exists for consumers resident in the European Union or the EEA (EU Directive 2011/83/EU on Consumer Rights, as amended) and for consumers resident in the United Kingdom (the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). It does not apply to business customers.
Switzerland has no general statutory cooling-off right for contracts concluded online. Swiss consumers therefore do not have a 14-day withdrawal right by law for this Service. Instead, every plan begins with a 5-day free trial, and any goodwill arrangement beyond that is described in the Refunds & Cancellation Policy. The trial and that goodwill practice are offered voluntarily, not as a statutory cooling-off period.
2. Withdrawal period
Where the right applies, the withdrawal period is 14 days. It runs from the day the contract is concluded — that is, from the moment you complete checkout and your free trial begins. The contract is concluded at trial start even though the first charge is taken later (after the 5-day trial), so the 14-day window and the 5-day trial overlap and the first charge can fall inside the withdrawal window.
If we have not provided you with the confirmation of your contract on a durable medium that the law requires, the 14-day period does not start to run; in that case the period can extend by up to twelve months.
3. We do not ask you to waive this right
The law lets a trader extinguish the withdrawal right early for a digital service, but only if it captures your express prior consent to begin immediately together with your acknowledgment that you lose the right (Art. 16(m) of Directive 2011/83/EU; UK CCRs 2013 reg. 37). We deliberately do not do this. We do not ask you to waive anything at checkout.
The practical effect is in your favour: even though access to Brightroom starts right away, you keep the full 14-day right of withdrawal and may withdraw for any reason within the window — including after you have used the Service — and receive a full refund of anything you have paid, with no deduction for use (see section 5).
4. How to withdraw
To exercise the right, tell us your decision to withdraw by a clear statement before the 14 days are up. The simplest way is to email legal@bright-room.comwith the subject “Withdrawal” and your account email address, or to post the model form in section 6 to the address shown there. You may also write to us in your own words — you do not have to use the model form. To meet the deadline, it is enough that you send your communication before the period expires.
5. Effects of withdrawal
If you withdraw within the period, we will reimburse all payments we received from you, without undue delay and no later than 14 days after the day we are informed of your decision. We use the same means of payment you used for the original transaction, in USD, unless you expressly agree otherwise; you will not incur any fees from us for the reimbursement. Your bank may apply its own currency-conversion or foreign-transaction fees, which are outside our control.
Because we do not ask you to waive the right (section 3), there is no deduction for use: if you withdraw within the 14-day window you receive a full refund even if you have already used the Service. If the charge for your plan has not yet been taken when you withdraw, it simply will not be taken.
Withdrawing is not the same as cancelling. Withdrawing is a one-off statutory right to unwind the contract from the start within 14 days. Cancelling during the 5-day trial simply stops the upcoming charge. For refund rules outside the withdrawal window — including that prepaid fixed-term plans are otherwise non-refundable — see the Refunds & Cancellation Policy.
6. Model withdrawal form
You may use this form, but you are not obliged to. Complete and return it by email to legal@bright-room.com or by post to the address below.
To Brightroom (Sole proprietorship (registration pending)), Rosenbergstrasse 4, 9000 St.Gallen, Switzerland — business identification number CHE-XXX.XXX.XXX — email legal@bright-room.com:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service: subscription to Brightroom.
— Ordered on (*) / trial started on (*): __________
— Name of consumer(s): __________
— Address of consumer(s): __________
— Account email address: __________
— Signature of consumer(s) (only if this form is notified on paper): __________
— Date: __________
(*) Delete as appropriate.
7. Referral discounts and rewards
If you joined with a referral and you withdraw within the 14-day window, the friend discount applied to your purchase is unwound together with the reimbursement described in section 5, and any referral reward credited to the person who referred you is reversed accordingly. The full terms of the referral program, including how rewards are voided or clawed back on withdrawal, refund or chargeback, are in the Affiliate Terms.
8. Entity and contact
Brightroom is operated by Brightroom (Sole proprietorship (registration pending)), Rosenbergstrasse 4, 9000 St.Gallen, Switzerland. Business identification number: CHE-XXX.XXX.XXX (being finalised — see the Imprint). Withdrawal notices should be sent to legal@bright-room.com; this is the single channel for exercising the right, and a notice sent here is effective even if you also write to another address.