Refunds & Cancellation

Effective 2026-06-17

This is the single, canonical policy on cancelling Brightroom and on when money is returned. It applies to every plan and to every way of buying access. It sits alongside the Terms of Service, the Right of Withdrawal (the statutory EU/UK cooling-off right), and the Guarantee Terms (the ULTRA score guarantee). Where any of those pages and this one differ on a point each covers, the more specific page governs: the Right of Withdrawal governs the statutory cooling-off right, and the Guarantee Terms govern the score guarantee.

Nothing in this policy removes or limits any mandatory consumer right you have under the law of your country of residence. Where this policy is more generous than the law requires, the more generous term applies; where the law requires something this policy does not mention, the law applies.

1. The plans this policy covers

Brightroom is sold as the plans below. Two billing patterns exist, and the refund rules differ between them, so they are described separately throughout this page. The exact plan, price, duration, and renewal behaviour shown to you at checkout govern your purchase. All prices are in USD; your bank may apply its own currency-conversion or foreign-transaction fees, which are outside our control.

Every plan starts with the same 5-day free trial. The first charge is taken only when the trial ends. Every plan is a one-time purchase: a single charge is taken for the whole term, access runs to the end of that term, and then it expires — there is no subscription, no automatic renewal, and no second charge.

2. The free trial — cancel before it ends and you are never charged

The 5-day free trial is genuinely free. If you cancel before the trial ends, no charge is ever taken and there is nothing to refund. You keep access for the remainder of the trial period.

To cancel during the trial, open Account settings and cancel there. Cancellation in the trial is self-service and takes effect immediately for billing purposes: the scheduled first charge is cancelled. If you cannot reach Account settings for any reason, email support@bright-room.com before the trial ends and we will stop the charge.

Make sure your cancellation is in before the trial deadline. The trial end date is shown in Account settings, and we send a reminder before the trial converts that states the exact amount, the exact date of the first charge, that the charge is automatic unless you cancel, and a direct link to cancel.

3. Every plan is a one-time purchase

Brightroom does not sell subscriptions. Every plan — including Pro 1 month — is a single charge taken when the trial ends, for a defined block of access. There is no monthly billing cycle, nothing auto-renews, and there is no recurring charge to cancel.

4. After the trial — the prepaid term

Every plan (Pro 1 month, Pro 4 months, Pro 6 months, and Ultra) is prepaid for a fixed term in a single charge taken when the trial ends. You are buying a defined block of access up front. There is no billing cycle to cancel and nothing renews.

• You can stop renewal — but these plans do not renew anyway. Because there is no auto-renewal, there is no future charge to cancel. Access simply ends when the term you paid for runs out.
• Generally non-refundable after the trial. Once the fixed-term charge has been taken (i.e. once the trial has ended), the prepaid term is non-refundable on early termination. If you stop using the Service partway through, your access continues until the end of the term, but the unused part of the term is not refunded or pro-rated.
• The exception is mandatory law. This non-refundable rule never overrides a statutory right you hold. In particular, if you are an EU or UK consumer your statutory right of withdrawal still applies and can require a refund — see section 5. We do not present a discretionary policy as if it displaced your statutory rights.

5. EU and UK consumers — the 14-day right of withdrawal

If you are a consumer resident in the European Union, the EEA, or the United Kingdom, you have a statutory 14-day right of withdrawal for this distance contract. This is a legal right, not goodwill, and it sits on top of everything else on this page. Its full terms, the model withdrawal form, and the single contact for exercising it are on the Right of Withdrawal page.

Two points matter for refunds:

• The first charge can fall inside the window. The withdrawal period runs from the day the contract is concluded — when you complete checkout and the trial begins — so the 14-day window and the 5-day trial overlap, and the first charge (taken when the trial ends) can fall within the withdrawal window. If you withdraw in time, that charge is refundable even on a fixed-term plan, regardless of the “generally non-refundable” rule in section 4.
• You keep the full right — we refund in full. We do not ask you to waive the withdrawal right at checkout, so there is no deduction for use: if you withdraw within the 14-day window you get a full refund even if you have already used the Service. To withdraw, just email us — see the Right of Withdrawal page.

Switzerland has no general distance-selling withdrawal right. Swiss consumers do not have a 14-day cooling-off right by law for this Service. The 5-day free trial is offered to everyone as a voluntary way to try the Service before being charged.

6. Goodwill refunds

Beyond the statutory rights above, we may, at our discretion, offer a refund or credit in individual cases — for example a clear technical failure on our side that prevented you from using the Service, or a duplicate charge. A goodwill refund in one case does not create a right to one in any other case, and it is separate from, and additional to, your mandatory consumer rights, which always apply regardless of this section. To ask, email support@bright-room.com with your account email and what happened.

7. How refunds are issued

Where a refund is due — whether under the statutory right of withdrawal or on a goodwill basis — we issue it to the original payment method used for the purchase, in USD, through our payment processor (Stripe). We do not pay refunds in cash, store credit (except where you agree to a credit instead), or to a different card or account.

For a statutory withdrawal, we reimburse the payments concerned in full, without undue delay and no later than 14 days after the day we are informed of your decision to withdraw. Because we do not ask you to waive the withdrawal right, there is no deduction for use. You will not incur any fee from us for the reimbursement. Once we issue a refund it can take a few additional business days to appear on your statement, depending on your bank or card issuer.

8. The Ultra score guarantee is additional access, not a refund

The Ultra plan carries a 715+ score guarantee. If you meet its conditions and do not reach a 715 score, the remedy is six additional months of Brightroom access at no charge — not a cash refund. The guarantee is a separate promise from this refunds policy; it does not entitle you to your money back, and it does not change the non-refundable rule for the prepaid Ultra term in section 4. The full conditions are on the Guarantee Terms page.

9. Failed payments

If the single charge fails when the trial ends, we may retry it and may suspend access until it is settled. We will not deny you a refund you are entitled to because of an unrelated failed payment. If you did not intend to be charged, simply cancel during the trial — see section 2.

10. Referral discounts and rewards

If you bought with a referral discount and you are then refunded or you withdraw, the discount is unwound as part of the refund, and any referral reward credited to the person who referred you is reversed accordingly. The full rules, including how rewards are voided or clawed back on refund, withdrawal, or chargeback, are in the Affiliate Terms.

11. Chargebacks

If you believe a charge is wrong, please contact us first at support@bright-room.com — we can usually resolve it faster than a bank dispute. Opening a chargeback does not remove any refund you are already entitled to under this policy or by law; it simply moves the question to your card issuer.

12. How to cancel or request a refund — summary

• Cancel during the trial: self-service in Account settings.
• Exercise the EU/UK right of withdrawal: follow the Right of Withdrawal page, which gives the single contact and the model form.
• Ask about a goodwill refund or a billing problem: email support@bright-room.com.

13. Entity and contact

Brightroom is operated by Brightroom (Sole proprietorship (registration pending)), Rosenbergstrasse 4, 9000 St.Gallen, Switzerland. Business identification number: CHE-XXX.XXX.XXX (being finalised — see the Imprint). For billing, cancellation, and refund questions, write to support@bright-room.com. Statutory withdrawal notices have their own dedicated channel, set out on the Right of Withdrawal page.