We are writing down the score guarantee — putting the remedy and the conditions in one document the candidate can read before they pay, rather than leaving it in marketing copy. The remedy is below. The thinking behind it is below. The binding version lives at the Guarantee Terms.
The one remedy
There is a single remedy, stated the same way everywhere. If an eligible candidate completes the program and the score does not arrive, the remedy is six additional months of Brightroom access at no charge — a new window to close the gap, on the engine that was already coaching them. There is no second invoice and no clawback of access.
We want to be precise about the mechanics, because honesty here is the whole point. A candidate who triggers the guarantee forwards their official score report to hello@bright-room.com; we check the eligibility conditions against their account and grant the additional access. There is no automated payout. The process, the deadlines, and the proof we ask for are in the Guarantee Terms.
Why access, not a refund
Two reasons we wrote the remedy as a renewed window rather than a refund.
First, a candidate who completes the program and misses the bar is usually a candidate who still wants the score — not the money back. Continued access is the path that keeps working toward it. A refund pays the candidate out but leaves the score where it is.
Second, incentive alignment. The additional-access remedy keeps us on the hook for delivering the score the next window, not just for refunding the last one. The commitment holds us to the outcome — getting the candidate to their target — not to a money-back gesture that squares the books without solving the problem.
What this guarantee is, and is not
It is a commercial guarantee, additional to and not a replacement for any statutory withdrawal or refund rights you already have. It is not a prediction of an individual result: score outcomes vary, and the diagnostic and predicted bands the engine surfaces are estimates, not promises. Brightroom is an independent preparation tool; we are not affiliated with or endorsed by GMAC, and admission to any program is never guaranteed.
Why we are writing it down
A guarantee on a pricing page is one paragraph. The remedy and its conditions deserve a document the candidate can read in full before they subscribe — which is the only version that respects the candidate’s time, and the only version that survives growth. That document is the Guarantee Terms. When the terms change, we will publish a note like this one. They do not change often, and they do not change quietly.
— Nicola & Joel