The guarantee, written down in one place.

Here is the offer in one sentence: the Ultra plan carries a written 715+ score guarantee, and the full conditions live in one place — the Guarantee Terms. If an Ultra candidate completes the program and the score does not arrive, the remedy is six additional months of Brightroom access at no charge. Not a cash refund — more time on the engine that was coaching them, in a new window to close the gap.

We get asked, regularly, how we think about the guarantee. The honest answer is that the design is a policy choice about where we are willing to put our own time and product — not a claim backed by an outcomes study we do not have. This post walks through that choice. The binding version is always the Guarantee Terms; this post is the reasoning behind it.

What the guarantee covers

The 715+ guarantee is an Ultra feature. It is the bar the Ultra tier is built around: an Ultra candidate who completes the program and does not reach 715 on the official exam triggers the remedy. The eligibility conditions, the proof we ask for, the time windows, and the exclusions are set out in full in the Guarantee Terms — and that document, not this post, governs.

Why the remedy is access, not a refund

Two reasons we wrote the remedy as additional access rather than money back.

First, incentive alignment for the candidate. A refund pays the candidate out but leaves the score where it is — which is rarely what the candidate actually wants. The candidate who completed the program and missed the bar usually still wants the score. Continued access is the path that keeps working toward it. A refund is the path that lets us off the hook.

Second, incentive alignment for us. The additional-access remedy keeps the company on the hook for delivering the score next window, not just for refunding the last one. Every time the team debates a feature, the question “does this actually move the candidate toward their target” has a cost attached — the additional windows we will be running if the answer is no. That clarifies the meeting.

How a claim is handled

We want to be plain about the mechanics, because precision here matters. There is no automated payout. An eligible Ultra candidate who misses 715 forwards their official score report to hello@bright-room.com; we check the eligibility conditions against their account and grant the six additional months of access. The full process, the deadlines, and what counts as proof are in the Guarantee Terms.

What this guarantee is, and is not

It is a commercial guarantee on the Ultra plan, additional to — and not a replacement for — any statutory withdrawal or refund rights you already have. It is not a prediction of an individual result: score outcomes vary from candidate to candidate, and the diagnostic and predicted bands the engine surfaces are estimates, not promises. Brightroom is an independent preparation tool. We are not affiliated with or endorsed by GMAC, and admission to any program is never guaranteed.

Closing

If you take one thing from this post, take this: the guarantee has exactly one remedy, stated the same way everywhere — six additional months of access — and one set of conditions, in one document. When the terms change, we publish a note like this one and update the Guarantee Terms. They do not change often, and they do not change quietly.

— Nicola & Joel